Fairplay FAQ — All your answers in one place

You don't need to go anywhere else for live scores and real-time match updates on Fairplay — it's all built into the platform. After logging in In the Sports or Betting section Ongoing matches are listed under the "Live" tab. Each match shows real-time scores, wickets, and overs right alongside the odds — so you can follow the action and place your bet at the same time. Live Streaming: Live video streaming is available for selected international matches. Matches with an active stream will show a small video icon — tap it to start watching. A minimum wallet balance of ৳1 is required to access the stream. In-Play Betting: Odds shift over by over in live matches. In cricket, they can update after every ball. For quick decisions, the Android app is recommended — it loads faster than the web version. For detailed match statistics and predictions Analysis Page See.

Fairplay supports the most popular mobile banking methods in Bangladesh: bKash: Minimum deposit ৳200, with withdrawals typically completed within 2–5 minutes. The most widely used payment method. Cash: Minimum ৳200, processing is just as fast as bKash. Rocket (DBBL): Minimum ৳500, processing may take 3–8 minutes. Steps: Minimum ৳200 — usually takes 3–7 minutes. Bank Transfer: Minimum ৳1,000 — processing time 1–6 hours. Crypto (USDT TRC-20): Minimum $5 — takes 10–30 minutes depending on the network. For withdrawals, you must use the same number that was used for the deposit. If you want to withdraw to a different number, verification is required first. Large withdrawal requests placed after midnight may be processed the following morning.

Forgetting your password happens to everyone — and on Fairplay, resetting it takes less than 2 minutes. Method 1 — From the login page: On the login page "Sign In" Below the login button, you'll see a "Forgot password?" link. Click it and enter your registered mobile number. A 6-digit OTP will arrive within seconds. Once you enter the OTP, you'll be prompted to set a new password. Method 2 — Sign in directly with OTP: On the login page, select the "Login with OTP" tab to sign in using just the OTP sent to your mobile number — no password needed. Keep in mind: — The OTP must be used within 5 minutes. — Your new password must be at least 8 characters and include a mix of letters and numbers. — Changed your number and the OTP is going to the old one? Contact support via live chat — they'll assist you after verifying your identity.

Inside Fairplay's Live Casino section, you can play in real time with live dealers over a video stream — a genuine casino experience from home. Where to find it: After logging in, go to "Live Casino" or the "Casino" section from the main menu. There's also a direct Live Casino link on the home page. Popular games: — Live Baccarat: The most played game. Simple — just pick Player or Banker. — Live Roulette: Place your bets on numbers or colors. — Live Blackjack: Get as close to 21 as possible to win. — Live Andar Bahar / Teen Patti: A familiar South Asian game — especially popular among Bangladeshi players. Game providers: Fairplay features games from three major providers — Evolution Gaming, Pragmatic Play Live, and Ezugi. Minimum bet: Most tables start from ৳100. High Roller tables have significantly higher maximum limits. Tip for newcomers: start at a low-stakes table, get comfortable with the rules — then move up.

KYC stands for Know Your Customer — it's the process of verifying that you are who you say you are. On Fairplay, KYC is not required for smaller transactions, but becomes necessary once you exceed a certain threshold. When KYC is required: — When withdrawing above a certain amount (typically ৳50,000 or more in a single transaction). — If suspicious activity is detected on the account. — If you wish to voluntarily verify your account. What you'll need: 1. National ID Card (NID) — clear photos of both the front and back. 2. Selfie — a photo of you holding your NID, with both your face and the card clearly visible. 3. If required: a recent bKash or Nagad transaction screenshot. How to deposit: Go to Profile → Verification → upload your documents. You can also send them directly via the support chat. How long it takes: Verification is typically completed within 24–48 hours. You'll receive an email or SMS notification once it's done.

Fairplay's support team is active seven days a week, around the clock — even if you run into a withdrawal issue at 2 a.m., help is available. Live Chat (fastest): There's a chat button at the bottom right of the website or app. You'll usually get a response within 1–3 minutes, and you can chat in Bangla. Email: support@fairplay-bd.com — best for complex issues or when you need to send documents. Include the nature of your issue in the subject line for a faster response. Replies typically arrive within 1–6 hours. Have the following ready when contacting support: — Your registered mobile number — A brief description of the issue — Relevant screenshots (if available) Providing these details upfront means fewer back-and-forth questions and a much faster resolution. Caution: Fairplay's support team will never call or message you to ask for your password or OTP.

This is a question many people naturally wonder about — especially those sharing a device or internet connection at home. Key rules: Each person is allowed only one Fairplay account. If someone is found to have two accounts, both may be closed and the balances forfeited. For family members: Different individuals — such as a father and son, or two brothers — may each create their own account, provided each person has a unique mobile number and separate identity. It is not possible to register multiple accounts using the same mobile number. Two accounts on the same device: It's technically possible — one person can log out and the other can log in. However, if Fairplay's system suspects that a single person is operating two accounts, verification may be requested. If you're unsure, let support know in advance — being upfront about the situation means there's nothing to worry about.