Fairplay Privacy Policy — Your Data Belongs to You

Fairplay collects two types of information — what you provide directly, and what is generated automatically through your use of the platform.

Information You Provide Directly:

• At registration: name, mobile number, date of birth.
• During KYC verification: a copy of your National ID or passport.
• At payment: your bikash/Nagad number — but your payment PIN or password is never collected.
• When contacting support: the content of your conversation.

Information Generated Automatically:

• IP address and device type.
• Your activity on the platform — which pages you visited and how long you stayed.
• Betting and transaction history.
• Login time and location (general area only, not a specific address).

Fairplay will never ask for your payment app PIN, password, or OTP. If anyone requests this information claiming to be Fairplay, they are not — stay alert.

Fairplay only collects the information necessary to deliver its services properly. Each purpose is clearly outlined below:

Fairplay never uses your data for advertising. Promotions shown within the platform are based on your own activity — not on sharing your information with external advertisers.

Fairplay's security operates across multiple layers — if one layer is compromised, the others continue to provide protection.

• Transmission Encryption: All data transmitted between your browser or app and Fairplay's servers is encrypted using TLS 1.3.
• Storage Encryption: All sensitive data stored on our servers — including password hashes — is kept in encrypted form.
• Access Controls: Fairplay staff can only access the data relevant to their specific role — no single person has access to the entire database.
• Penetration Testing: Security experts regularly audit the system for vulnerabilities and address any issues promptly.
• Breach Protocol: In the event of an unexpected security incident, affected users will be notified within 72 hours.

No system is 100% secure — that's a fact. But Fairplay strives to meet the highest industry standards. On your end, the best things you can do are use a strong password and keep 2FA enabled.

Fairplay does not sell your data to third parties. However, limited information may need to be shared in certain specific circumstances:

• Payment Processing: The information required to complete a payment via bKash or Nagad (number and amount) is shared with the provider. This is essential for processing the transaction.
• Game Provider: When you play games by Evolution Gaming or Pragmatic Play, a pseudonymous ID is used — your real name or contact details are never shared.
• Legal Obligations: Where required by a court order or government investigation, data may be disclosed in accordance with applicable law.
• Fraud Prevention: As part of industry-wide fraud prevention, suspicious account patterns may be shared — but never personal identifying information.

Fairplay's website and app use cookies — small text files stored in your browser that help improve the quality of our services.

You can disable cookies through your browser settings. However, disabling essential cookies may prevent login and certain features from working correctly.

Fairplay believes you should have full control over your own data. The following rights are available to you:

To exercise any of your rights, write to support@fairplay-bd.com. Fairplay typically responds within 30 days. Complex requests may take longer, but you will be kept informed.

Fairplay does not retain your data indefinitely. Once it is no longer needed, it is securely deleted.

• For as long as your account remains active: All data is retained — required for service delivery.
• After account closure: Personal data is deleted within 1 year.
• Financial Transaction Records: May be retained for up to 5 years for legal compliance purposes.
• Support Conversations: Up to 6 months — may be required for dispute resolution.
• Security Logs: Up to 3 months — for suspicious activity analysis.

Once the retention period expires, your data is permanently deleted or anonymized so that you can no longer be identified.

Fairplay strictly enforces an 18+ policy. Several technical measures are in place to prevent anyone under 18 from accessing the platform.

Date of birth is verified at the time of registration. If there is any doubt, proof of ID is requested. If an account holder is found to be under 18, the account is immediately closed and all deposited funds are returned.

If you suspect someone you know is using Fairplay while underage, please let us know. Fairplay takes this very seriously.

Fairplay may update this Privacy Policy when necessary. For any major changes:

• You will be notified in advance via app notification or email.
• The "Last Updated" date at the top of the page will change.
• If you do not agree to the updated policy, you will have the option to close your account.

Minor changes — such as language improvements or spelling corrections — may not be communicated separately. It's a good idea to check this page from time to time.

For any privacy-related questions, requests, or complaints, please get in touch with Fairplay:

• Email: support@fairplay-bd.com (for privacy-related matters, please write "Privacy" in the subject line)
• Live Chat: 24/7 support in Bangla — the fastest way to speak with someone directly.

Fairplay typically responds to privacy-related requests within 7 business days. Complex cases may take up to 30 days, but you will be kept informed throughout.